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Our Mandate The New Brunswick Advocate ensures that the rights of children, youth, vulnerable, and older adults are understood, protected, and promoted. We are independent of any department of the New Brunswick Government and operate under the guidance of the Child, Youth, and Senior Advocate Act. About Us The Office of the New Brunswick Advocate is dedicated to protecting and promoting the rights of children, youth, vulnerable adults, and older adults. We operate independently to ensure that those we serve have a strong voice in decisions that affect their lives. How We Help Meet the Advocate ADVOCATE Collapsible text is perfect for longer content like paragraphs and descriptions. It's a great way to give people more information while keeping your layout clean. Link your text to anything, including an external website or a different page. You can set your text box to expand and collapse when people click, so they can read more or less info. Our Team Led by the Advocate, our team includes specialists in public relations, legal affairs, investigations, government relations, community outreach, and individual case advocacy. With dedicated professionals in research, policy, and communications, we work to advance systemic change while providing direct support to individuals. Our work is centered around three key roles: Individual Case Advocacy: Our team of 12 Individual Case Specialists provides direct advocacy and support to individuals, ensuring their rights and needs are recognized and addressed. Systemic Reports and Reviews: Through research, reviews, and public reporting, we analyze systemic issues and make recommendations to improve laws, policies, and services. Education and Outreach: We engage with communities, service providers, and government partners to promote awareness of rights and best practices in advocacy. Gavin Kotze Deputy Advocate, Legal Affairs and Advocacy Services Legal Affairs Sarah Wagner Deputy Advocate, Public Affairs Public Relations Justine Estey Director of Communications and Policy Advocacy Public Relations Amélie Brutinel Director of Community Outreach Public Relations Individual Advocacy Systemic Reviews Recommendation Monitoring We develop recommendations based on individual case investigations and systemic reports. These recommendations aim to address complaints about service delivery and promote the rights and interests of the people we support. In April 2022, the Advocate launched a recommendation monitoring process to help influence government decisions. This process allows us to track how authorities respond to our recommendations and ensures we have the data needed to report to the Legislative Assembly. Recommendation Monitoring Process Quick Resolution Many requests can be resolved by providing information, support, and guidance to empower individuals to self-advocate, or other short-term interventions to address issues and barriers. Complex Advocacy Complex advocacy cases arise when issues span multiple systems or resources are lacking, requiring government follow-ups, policy reviews, mediation, case conferences, or formal recommendations. Sometimes when people call us for support, it's because they don’t know how to address a problem they are facing. They may not know their options, who to talk to, or what steps to take. Individual Advocacy at our office falls into two categories. If we notice trends in the advocacy cases we are receiving, we may open a Systemic Advocacy Case and conduct a Systemic Review. The goal of a Systemic Review is to make recommendations aimed at broad change in policy, practice, and legislation. Recommendations can be made to various authorities (such as Departments of Government, Regional Health Authorities, District Education Councils, long-term care facilities). Read our Systemic Reviews 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Read the Act Get a better understanding on the full scope of the Office of the New Brunswick Advocate. Read Online Follow us on social media and stay connected Our History Meet the Advocate Our Team How We Help Our Mandate Our History Back to Top

Your Rights Get Help How We Help Support & Resources Questions & Answers Share Your Ideas Contact Us We're here for you. Your voice deserves to be heard! Get Help If this is an emergency or you or someone you know is in danger, Call 911 There are other ways you can get help! Other Supports It’s okay to ask for help. We’re here for you! You can contact us yourself, or you can tell someone you trust and they can reach out for you. Needing an adult to help is ok! If you are placed outside your home, you have the right to contact our office . What you tell us is private - we won’t tell anyone anything about you or the problem unless you tell us it’s ok. When you contact us, we will want to know… Your name and the best way to contact you. What you need help with. What people are involved. If anything has been done to help solve the problem. Remember, there are no wrong questions - we’re here to help. Call the Office Message Us Here

Follow us on social media and stay connected Featured Newsroom Resources Events Resources Coming soon Ask a question Change the text to include your own content. Adjust the font, size or scale to customize the style. Ask a question Change the text to include your own content. Adjust the font, size or scale to customize the style. REPORT Express Lane Investigative Report A report on how a faith-based addictions program jumped the queue during a shortage of services. Read the Report Our Mandate We advocate for the rights and well-being of vulnerable adults in New Brunswick, ensuring their voices are heard and considered. Learn More 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Are you having trouble accessing services from a government department or agency? Reach out to us. We can help. Your information will be kept confidential. Contact Us Questions fréquemment posées Children Friendly General Vulnerable Adults Seniors Enfants et Jeunesse What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and well-being of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can contact our office, including children, youth, older adults, family members, caregivers, and service providers who have concerns about the treatment or rights of children, youth, vulnerable adults, or older adults. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and we only act with your consent unless there are safety concerns that require immediate action. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to government services like healthcare, education, child protection, seniors’ care, housing, and disability services. Learn more about our mandate here. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We have no authority to get involved with or solve criminal matters. We cannot provide medical expertise or dispute professional opinions. We have no jurisdiction for matters surrounding Power of Attorney. We have no jurisdiction over landlords or private property owners. We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change their decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) Can the Advocate help me with federal government programs such as the Canadian Pension Plan Program, Veterans Affairs, or a matter concerning the Royal Canadian Mounted Police? The Advocate does not have jurisdiction over federal government programs. The Advocate can only intervene in matters that involve New Brunswick provincial programs. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with soneone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Get in Touch Edited in CMS (FAQ Collection) Visit our Support & FAQ page to learn more about programs and services offered in New Brunswick. Support & FAQ Edited in CMS (Menu Pages Collection) Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters Ensuring rights for Vulnerable Adults are understood, protected, and promoted. Advocate Kelly Lamrock Kelly Lamrock has been the New Brunswick Advocate since February 7,2022. He is a long-time Fredericton resident, has a background in law and education, with roles as a lawyer, politician, policy director, and educator. He served as an MLA, held multiple ministerial roles in New Brunswick, chaired the Council of Ministers of Education, and worked internationally in education and democratic development. Following politics, he ran a legal practice and contributed to various community organizations. He’s also active in theater, stand-up comedy, and sports coaching. The Office of the New Brunswick Advocate is here for Vulnerable Adults! We work independently from the government to protect your rights, speak up for your needs, and build awareness. Through meaningful connections with the community, we’re dedicated to supporting you every step of the way.

Ensuring rights for Children & Youth are understood, protected, and promoted. The Office of the New Brunswick Advocate is here for Children and Youth! We work independently from the government to protect your rights, speak up for your needs, and build awareness. Through meaningful connections with the community, we’re dedicated to supporting you every step of the way. Advocate Kelly Lamrock Kelly Lamrock has been the New Brunswick Advocate since February 7,2022. He is a long-time Fredericton resident, has a background in law and education, with roles as a lawyer, politician, policy director, and educator. He served as an MLA, held multiple ministerial roles in New Brunswick, chaired the Council of Ministers of Education, and worked internationally in education and democratic development. Following politics, he ran a legal practice and contributed to various community organizations. He’s also active in theater, stand-up comedy, and sports coaching. Featured Newsroom Resources Events Resources Coming soon Ask a question Change the text to include your own content. Adjust the font, size or scale to customize the style. Ask a question Change the text to include your own content. Adjust the font, size or scale to customize the style. REPORT Isolated Investigative Report A report on how school seclusion rooms became accepted practice outside the law. Read the Report Our Mandate We advocate for the rights and well-being of children and youth in New Brunswick, ensuring their voices are heard and considered. Learn More 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Are you having trouble accessing services from a government department or agency? Reach out to us. We can help. Your information will be kept confidential. Contact Us Questions fréquemment posées What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and well-being of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can contact our office, including children, youth, older adults, family members, caregivers, and service providers who have concerns about the treatment or rights of children, youth, vulnerable adults, or older adults. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and we only act with your consent unless there are safety concerns that require immediate action. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to government services like healthcare, education, child protection, seniors’ care, housing, and disability services. Learn more about our mandate here. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We have no authority to get involved with or solve criminal matters. We cannot provide medical expertise or dispute professional opinions. We have no jurisdiction for matters surrounding Power of Attorney. We have no jurisdiction over landlords or private property owners. We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change their decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) Can the Advocate help me with federal government programs such as the Canadian Pension Plan Program, Veterans Affairs, or a matter concerning the Royal Canadian Mounted Police? The Advocate does not have jurisdiction over federal government programs. The Advocate can only intervene in matters that involve New Brunswick provincial programs. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with soneone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Get in Touch Edited in CMS (FAQ Collection) Visit our Support & FAQ to learn more about programs and services offered in New Brunswick. Support & FAQ All FAQs Children Friendly General Vulnerable Adults Seniors Enfants et Jeunesse Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters Follow us on social media and stay connected.

Ensuring rights are understood, protected, and promoted. Children and Youth For those up to 18 years old Vulnerable Adults For those 19 - 64 years old Older Adults For those 65 years old and older ADVOCATE We advocate for the rights and well-being of children, youth, seniors, and vulnerable adults in New Brunswick, ensuring their voices are heard and considered. Are you having trouble accessing services from a government department or agency? Reach out to us. We can help. Your information will be kept confidential. Contact Us Featured Newsroom Resources Events Resources Coming soon Latest News Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. Sed ut rutrum turpis sit amen consectetur... Category Featured Show more Commodo voluptate dolor tempuribud ut providerent harmud dignissim sit dignissim adipiscing ut ea sed esse. Providerent pariatur, velit sit, pariatur ut urna suscipit. Newsroom REPORT How It All Broke Five Central Governance Flaws that negatively impact social programs & deprive New Brunswickers of service Read the Report Our Mandate We advocate for the rights and well-being of children, youth, seniors, and vulnerable adults in New Brunswick, ensuring their voices are heard and considered. Learn More 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Follow us on social media and stay connected Subscribe to our Newsletter You'll receive the latest updates on our advocacy efforts, important news, and events that matter to you. Join our community and be the first to know about opportunities to get involved and make a difference. SUBSCRIBE View the April 2024 Newsletter (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) Date View (PDF) View Past Newsletters Questions fréquemment posées General Vulnerable Adults Seniors Enfants et Jeunesse What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and well-being of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can contact our office, including children, youth, older adults, family members, caregivers, and service providers who have concerns about the treatment or rights of children, youth, vulnerable adults, or older adults. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and we only act with your consent unless there are safety concerns that require immediate action. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to government services like healthcare, education, child protection, seniors’ care, housing, and disability services. Learn more about our mandate here. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We have no authority to get involved with or solve criminal matters. We cannot provide medical expertise or dispute professional opinions. We have no jurisdiction for matters surrounding Power of Attorney. We have no jurisdiction over landlords or private property owners. We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change their decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) Can the Advocate help me with federal government programs such as the Canadian Pension Plan Program, Veterans Affairs, or a matter concerning the Royal Canadian Mounted Police? The Advocate does not have jurisdiction over federal government programs. The Advocate can only intervene in matters that involve New Brunswick provincial programs. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with soneone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Get in Touch Edited in CMS (FAQ Collection) Visit our Support & FAQ page to learn more about programs and services offered in New Brunswick. Support & FAQ Edited in CMS (Menu Pages Collection)

Ensuring rights for Older Adults are understood, protected, and promoted. ADVOCATE Kelly Lamrock Kelly Lamrock has been the New Brunswick Advocate since February 7,2022. He is a long-time Fredericton resident, has a background in law and education, with roles as a lawyer, politician, policy director, and educator. He served as an MLA, held multiple ministerial roles in New Brunswick, chaired the Council of Ministers of Education, and worked internationally in education and democratic development. Following politics, he ran a legal practice and contributed to various community organizations. He’s also active in theater, stand-up comedy, and sports coaching. The Office of the New Brunswick Advocate is here for Older Adults! We work independently from the government to protect your rights, speak up for your needs, and build awareness. Through meaningful connections with the community, we’re dedicated to supporting you every step of the way. Featured Newsroom Resources Events Resources Coming soon Category Title. This is a title. It should be a maximum of 2-3 lines. If it is loger, it will be.... Date 1, 2024 Category Title. This is a title. It should be a maximum of 2-3 lines. If it is loger, it will be.... Date 1, 2024 Category Title. This is a title. It should be a maximum of 2-3 lines. If it is loger, it will be.... Date 1, 2024 REPORT What We All Want Long-term care review A systemic review of long-term care in New Brunswick and the Advocate's recommendations for improvement. Read the Report Our Mandate We advocate for the rights and well-being of older adults in New Brunswick, ensuring their voices are heard and considered. Learn More 5 Advocating for Rights 1 Protecting Rights 2 Amplifying Voices 4 Advising Authorities 3 Ensuring Service Access Are you having trouble accessing services from a government department or agency? Reach out to us. We can help. Your information will be kept confidential. Contact Us Questions fréquemment posées Children Friendly General Vulnerable Adults Seniors Enfants et Jeunesse What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and well-being of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can contact our office, including children, youth, older adults, family members, caregivers, and service providers who have concerns about the treatment or rights of children, youth, vulnerable adults, or older adults. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and we only act with your consent unless there are safety concerns that require immediate action. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to government services like healthcare, education, child protection, seniors’ care, housing, and disability services. Learn more about our mandate here. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We have no authority to get involved with or solve criminal matters. We cannot provide medical expertise or dispute professional opinions. We have no jurisdiction for matters surrounding Power of Attorney. We have no jurisdiction over landlords or private property owners. We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change their decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) Can the Advocate help me with federal government programs such as the Canadian Pension Plan Program, Veterans Affairs, or a matter concerning the Royal Canadian Mounted Police? The Advocate does not have jurisdiction over federal government programs. The Advocate can only intervene in matters that involve New Brunswick provincial programs. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with soneone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Get in Touch Edited in CMS (FAQ Collection) Visit our Support & FAQ page to learn more about programs and services offered in New Brunswick. Support & FAQ Edited in CMS (Menu Pages Collection) Follow us on social media and stay connected.

Supports New Brunswick offers a variety of support and resources. If you can't find what you're looking for or have questions, reach out to us. We can help. Chimo Helpline Suicide or Crisis Chimo is a provincial crisis phone line, accessible 24 hours a day, 365 days a year. Visit Site Bridge the gapp - Adult Mental Health Resources Bridge the gapp Adult is an online resource designed to support mental wellness. Visit Site Adult Protection Abuse and Neglect Provides services to older adults and adults with disabilities who are victims of abuse or neglect. Visit Site Kids Help Phone Suicide or Crisis Call, text, chat and more to get support using Kids Help Phone's 24/7 e-mental health services. Visit Site Bridge the gapp - Youth Mental Health Resources Bridge the gapp Youth is an online resource designed to support mental wellness. Visit Site Child Protection Abuse and Neglect Provides protection to any child under age 19, whose care at home is deemed to place the child's security and development in danger. Visit Site Social Supports NB Services & Resources Information about accessing government and community programs, and resources to live a healthy, well-supported life. Visit Site 211 Services & Resources Supports a variety of needs and connects you to programs and services in your community. Visit Site Questions fréquemment posées What does the Office of the New Brunswick Advocate do? The Advocate works to protect and promote the rights and well-being of children, youth, vulnerable adults, and older adults by ensuring their voices are heard and their concerns are addressed. Edited in CMS (FAQ Collection) How can the Advocate help older adults? We assist older adults in resolving issues related to long-term care, healthcare services, housing, elder abuse, and more. Edited in CMS (FAQ Collection) How can the Advocate help vulnerable adults? We assist vulnerable adults in resolving issues related to accessing disability services, healthcare services, housing, abuse, and more. We advocate for fair treatment and respect. Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We assist children and youth in resolving issues related to accessing education, healthcare, mental health services, child protection, and more. We advocate for their rights, fair treatment, and well-being, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) Who can contact the Office of the New Brunswick Advocate? Anyone can contact our office, including children, youth, older adults, family members, caregivers, and service providers who have concerns about the treatment or rights of children, youth, vulnerable adults, or older adults. Edited in CMS (FAQ Collection) Is this service confidential? Yes, all information shared with our office is kept confidential, and we only act with your consent unless there are safety concerns that require immediate action. Edited in CMS (FAQ Collection) How do I reach out for help? You can reach out to us by phone, email, or by submitting a request through our website. We’ll guide you through the process and let you know the next steps. Edited in CMS (FAQ Collection) What kind of issues can the Advocate help with? We help with issues related to government services like healthcare, education, child protection, seniors’ care, housing, and disability services. Learn more about our mandate here. Edited in CMS (FAQ Collection) What happens after I contact the Advocate's office? After contacting us, we’ll listen to your concerns, review the situation, and determine how we can assist. We may offer guidance, give advice for you to self-advocate, help resolve the issue, or advocate on your behalf. Edited in CMS (FAQ Collection) Who is the New Brunswick Advocate? Kelly Lamrock has been the New Brunswick Advocate since February 7, 2022. Learn more about him here. Edited in CMS (FAQ Collection) What can't the Advocate do? We have no authority to get involved with or solve criminal matters. We cannot provide medical expertise or dispute professional opinions. We have no jurisdiction for matters surrounding Power of Attorney. We have no jurisdiction over landlords or private property owners. We don’t provide legal advice, but we can guide you on your rights and connect you with other resources or organizations that can assist you legally. We can't force the government to act or change their decisions; we work to influence decisions by making recommendations, highlighting issues, and advocating for change. Edited in CMS (FAQ Collection) Is the Advocate's office bilingual? Yes, we offer services, support, and resources in both official languages! Edited in CMS (FAQ Collection) What should I do if I am concerned about the care an older adult is receiving? If you’re worried about an older adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my age? If you believe you were experiencing discrimination in any way, contact us so we can learn more about your situation. We will see if we can help, or direct you towards another service that can. Edited in CMS (FAQ Collection) Can the Advocate help me with federal government programs such as the Canadian Pension Plan Program, Veterans Affairs, or a matter concerning the Royal Canadian Mounted Police? The Advocate does not have jurisdiction over federal government programs. The Advocate can only intervene in matters that involve New Brunswick provincial programs. Edited in CMS (FAQ Collection) The amount of my financial contribution rate determined by the Department to live in a Nursing Home or a Special Care Home, is too high in relation to my revenue. Can you help? Our office can contact the Department of Social Development and review the reasons your contribution is evaluated at this rate and ask for justification. The Advocate can request that your contribution rate be changed. Edited in CMS (FAQ Collection) My request for repairs or renovations to my home has been refused by The Department of Social Development, can you help? Our office can discuss the matter with the Department, Housing Division, and review the criteria used to deny your request and advocate for a reversal of the decision on your behalf. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a vulnerable adult is receiving? If you’re worried about a vulnerable adult's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What should I do if I am experiencing discrimination because of my disability? Reach out to us. We will ask some questions to learn more about your experience and see if we can help. If we can't, we will direct you to other supports and services. Edited in CMS (FAQ Collection) What should I do if I am concerned about the care a child or youth is receiving? If you’re worried about a child or youth's care or rights being violated, contact us. We can look into the situation and help address the problem. Edited in CMS (FAQ Collection) What is an advocate? An advocate is someone who can speak up and provide a voice for someone else. Edited in CMS (FAQ Collection) Who is the Advocate? The Advocate's name is Kelly Lamrock. Check out this video to learn more about him: Edited in CMS (FAQ Collection) How can the Advocate help children and youth? We advocate for the rights, fair treatment and well-being of children and youth, ensuring their voices are heard and respected. Edited in CMS (FAQ Collection) I'm a child or youth - can I contact the office myself? Absolutely! We’re here for you, and you can contact us directly anytime. If you need help, it's also ok to ask an adult you trust to reach out for you or with you. Edited in CMS (FAQ Collection) What can I expect if I contact the Advocate's office? You can expect to connect with soneone who will take you seriously and listen to your concerns. There is no need to be nervous or shy to reach out - we're here to help. We will listen to you, ask you some questions to understand your situation, and work with you on a solution. Edited in CMS (FAQ Collection) Will you tell anyone that I reached out to you? No—everything you tell us is private. We will only share information if you are in immediate danger, and we will tell you what we are doing and saying. Edited in CMS (FAQ Collection) Still have questions? Reach out to us. We are here to help. Remember, there are no wrong questions! Get in Touch Edited in CMS (FAQ Collection) Edited in CMS (Menu Pages Collection)

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Sort by Showing 0 of 0 resources View Archived Resources View Current Resources Featured He Deserved Better - Recommendation Monitoring Document July 13, 2023 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured He Deserved Better Document January 27, 2022 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured Literature Review - Long Term Care System in New Brunswick Document March 13, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured What We All Want Document March 13, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured How It All Broke Document March 11, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured The rights of students with disabilities in the context of inclusive education Document May 31, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured No Child Left Behind: Recommendation Monitoring Report Document December 2, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured Policy 713 Review - Terms of Reference Document June 28, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured Express Lane Document December 3, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured Isolated Document December 9, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured From Couch to Crisis Document November 21, 2024 View Document Recommendations to Government OFFICE OF THE ADVOCATE Featured The Best We Have to Offer Document September 15, 2021 View Document Recommendations to Government OFFICE OF THE ADVOCATE Viewing 0 of 0 resources Load more resources Featured He Deserved Better - Recommendation Monitoring Document Seniors’ Advocate Recommendation Monitoring Report for “He Deserved Better” investigation. July 13, 2023 View Document 24px Title 24px Title Featured He Deserved Better Document This report follows an investigation into the death of a 91-year-old nursing home resident due to complications arising from a broken hip caused by assault. January 27, 2022 View Document 24px Title 24px Title Featured Literature Review - Long Term Care System in New Brunswick Document Literature review of New Brunswick's long-term care system that informed the What We All Want report March 13, 2024 View Document 24px Title 24px Title Featured What We All Want Document A Review and an Urgent Proposal for Change in New Brunswick's Long Term Care System March 13, 2024 View Document 24px Title 24px Title Featured How It All Broke Document This report identifies five core governance failures across multiple departments that are negatively impacting social programs and depriving New Brunswickers of services. March 11, 2024 View Document 24px Title 24px Title Featured The rights of students with disabilities in the context of inclusive education Document Legal guidance memorandum on the rights of students with disability in the context of inclusive education in New Brunswick May 31, 2024 View Document 24px Title 24px Title Featured No Child Left Behind: Recommendation Monitoring Report Document More than three years after the publication of No Child Left Behind, the Advocate's Office asked the relevant authorities to report on the actions taken and the progress made. This report presents the recommendations along with the Advocate's comments and scoring. December 2, 2024 View Document 24px Title 24px Title Featured Policy 713 Review - Terms of Reference Document Terms of reference for the Advocate's review of Policy 713 June 28, 2024 View Document 24px Title 24px Title Featured Express Lane Document A report on how a faith-based addictions program jumped the queue during a shortage of services December 3, 2024 View Document 24px Title 24px Title Featured Isolated Document A report on how school seclusion rooms became accepted practice outside the law December 9, 2024 View Document 24px Title 24px Title Featured From Couch to Crisis Document A Challenge Paper on Youth Mental Health in New Brunswick November 21, 2024 View Document 24px Title 24px Title Featured The Best We Have to Offer Document A review of New Brunswick Youth Mental Health and Suicide Prevention Services September 15, 2021 View Document 24px Title 24px Title Resources Newsroom Resources Latest News Lorem ipsum dolor sit amet, consectetur adipiscing elit in sed dui nibh. 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